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The “Joking” Diversion Do you have a staff member that uses joking as a diversion or detour from making a change you are requesting? Remember, as mentioned previously, do not fall into the trap of viewing this staff member as bad, cruel, or somehow defective. Merely view him or her as employing a familiar communication tool to create a diversion to possibly lower their stress level on the job. In short, objectify and separate. Don’t make the mistake of personalizing by getting your feelings hurt. Also, don’t make the mistake many Activity Directors, with whom I have consulted have made, the mistake of using the other staff members’ mere diversionary remarks as a measure of your or your Department’s self-worth. Here’s how I have observed the “joking” diversion used. The other staff member may respond to your requests for support by To deal with the ridiculing and/or joking, you could ignore the humor and simply persist with your Broken Record script. Nothing extinguishes a jokester’s humor as fast as a deadpan unresponsive recipient. Below write an example of joking distraction and how you might reply to them. Staff Member: To prepare yourself, write down a joke or humorous retort the other staff member might make to the lines of your scripts.
Write your reply.
Next role play with another activity staff member or significant other at home your script as a response to a Joke diversion given by an unsupportive staff member. We’ll talk more about practicing your script at the end of this Manual. The “I intended to…” Distraction If you express negative feelings about a staff member’s lack of follow though, she may answer, not with a joke, but by reinterpreting the “meaning” of his or her lack of follow through, by saying that she intended to do what you requested. For example, a staff member may state, “I intended to tell Erica the Medicine Nurse that the medication for Herbert was to be given after rather than before the Men’s Discussion Group, to enable him to stay awake during the group.” In short, by saying they “intended to” do something is not equal to, or let’s them off-the-hook from, actually giving Herbert his medication after, rather than before, the Men’s Discussion Group. 2. Create a Plan to Facilitate Compliance 3. Escalate Staff Member: Situation to which they responded “I intended to…” 2. Create a Plan to Facilitate Compliance 3. Escalate, as a last resort, if needed NCCAP/NCTRC CE Booklet |
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