1. In the anecdote about Earl, how did the speaker stop Earl’s manipulation of Activities?
2. According to the speaker, how are domineering residents damaging to Activities programs?
3. What is the first step in dealing with a domineering resident?

A. Even though they are your friends, they are vocal and may be damaging to your Activities program because they are very controlling or manipulative. Activities needs to see these residents in a different light if they have not been identified as “domineering.”
B. The speaker confronted Earl about his motivation for always asking about Bingo, and after Earl admitted he just wanted more Bingo games, he stopped persistently asking for Bingo.
C. After deciding to change an activity, explain point-blank what the program change is going to be and the reason.

Questions

Answers

A.  The two parts to a rephrasing statement are 1. what you think the resident feels, and 2. what you think the issue is.
B. It is the absolute nature of belief, the unbending sense of right and wrong. If you don’t live up to your shoulds, you judge yourself to be a bad and unworthy person.
C. Support, a history of success, and a courage talisman.
D. Offering reasons or justifications for the behavior of the domineering resident.
E. Awareness, Analysis, Action.
F. You might try the “thought stopping” technique.
G. Apologizing is often unnecessary and dishonest, and it also tends to compromise your basic right to say no.
H. If they are angry, someone else caused it, or, if they are the target of someone else’s anger, they must be to blame
I. 1. “I think” 2.  “I feel” 3.  “I want”
J. Form your clear intention, Pick a focal point, Breathe mindfully, Release tension, Find your center, Repeat your process cue, Direct your energy.
K. 1) arousal (physical sensations—gut churning, butterflies, dizziness, profuse sweating, etc.), and 2) a label
so the mind knows what to call it.
L. During centering, you should not use the word ‘don’t’.