Healthcare Training Institute - Quality Education since 1979

Section 10
Track #10: A Two-Step Approach to Conflict with Staff

Table of Contents | NCCAP/NCTRC CE Booklet

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Note-Taking Exercise

What is the two step process used by the speaker when approached with a conflict with a staff member?
1.

2.

When confronted by an individual who thinks that it is demeaning for a resident to be ‘playing with children’s blocks,’ what is one phrase you might use to create a sincere point of agreement with that person?

QUESTION #10: When confronted in a conflict about an Activities issue, what are the two steps in the process to resolve the conflict?
1.

2.