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Section 10
Track #10: A Two-Step Approach to Conflict with Staff

Table of Contents | NCCAP/NCTRC CE Booklet

The link below is to a section of a seminar lecture given by an instructor.
(Important note: Once the small video screen appears, if you click on this screen the small video screen will drop behind this screen. So to see the small video screen, drag this screen to the side.)

Right click and Open wmv file to
View Track 10

Note-Taking Exercise

What is the two step process used by the speaker when approached with a conflict with a staff member?
1.

2.

When confronted by an individual who thinks that it is demeaning for a resident to be ‘playing with children’s blocks,’ what is one phrase you might use to create a sincere point of agreement with that person?

 

QUESTION #10: When confronted in a conflict about an Activities issue, what are the two steps in the process to resolve the conflict?
1.

2.

Staff’s Name:

What will or do you say to this staff member when confronted in a conflict about an Activities issue?

 

 

 

 

 

 

NCCAP/NCTRC CE Booklet
Forward to Track 11
Back to Track 9
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