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Section 10
Track #10: A Two-Step Approach to Conflict with Staff


Table of Contents | NCCAP/NCTRC CE Booklet

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View Track 10

Note-Taking Exercise

What is the two step process used by the speaker when approached with a conflict with a staff member?
1.

2.

When confronted by an individual who thinks that it is demeaning for a resident to be ‘playing with children’s blocks,’ what is one phrase you might use to create a sincere point of agreement with that person?

 

QUESTION #10: When confronted in a conflict about an Activities issue, what are the two steps in the process to resolve the conflict?
1.

2.


Staff’s Name:

What will or do you say to this staff member when confronted in a conflict about an Activities issue?

 

 

 

 

 

 



NCCAP/NCTRC CE Booklet
Forward to Track 11
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