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Healthcare Training Institute - Quality Education since 1979

Instructor’s Guide
for DVD Inservice Training

Table of Contents | NCCAP/NCTRC CE Booklet

TRACK 1
Your Dynamo or Powerhouse

What are the first two steps in getting along better with the staff members you deal with every day?
1. Understand others’ thought processes
2. Shift your style of communication to communicate more effectively with them

Find Your Teamwork Style!
Check one word from each pair, responding to the statement, “If I were forced to choose, I would say I am...”  Pick the one that applies 51% of the time or more.

Key for scoring communication style on the previous page
The higher your score is in a particular teamwork style category, the more strongly you exhibit that style of teamwork.  For example, scoring a 10 in quadrant A indicates you have a strong driver type teamwork style and a very low amiable type teamwork style.  No teamwork style is better than another, as long as you are aware of your style and how to shift it when working with other staff members exhibiting the same or different style.

My primary style is: __________.  My secondary style is: __________.

TRACK 2
Utilizing the Driving Force

What are four strengths of the Driver?
1. Assertiveness
2. Comes up with quick solutions
3. Decisive thinker
4. Task-focused

What are five weaknesses of the Driver?
1.  Not skilled at building relationships
2.  Not detail-focused
3.  Hasty decision making may cause other problem related to creating a team atmosphere
4.  Unwilling to chat or mingle
5.  Can be intimidating to other team members

What three truths should a Driver realize when dealing with non-drivers?
1. The desired goal of your team project may not just be efficiency, and your solutions are not the only solutions.
2. Being forceful or demanding may prevent team members from arriving at the conclusion you desire.  They may need time to mull things over.
3.  Be realistic about your shortcomings:  team building, follow-through, and attention to details.  Delegate handling details to others, or if that isn’t possible, take extra care on detailed tasks.

What is the best thing to do if your main team building style is the Driver?
Allow others to come up with some solutions.

TRACK 3
Bringing Passion into Your Team

What are five strengths of an Expressive?
1.  The ability to read others’ moods
2.  Being a people-person
3.  The ability to “wing-it”
4. Fueled by great passion
5.  Don’t hold back when an opinion is requested

What are five weaknesses of an Expressive?
1. Difficulty focusing and setting priorities
2. Difficulty getting things structured and keeping them organized
3. Difficulty keeping track of time
4. When Expressive feel like they have failed, they appear neutral, dispassionate, or impersonal
5. Difficulty with accuracy and attention to details

TRACK 4
How to Build Working Relationships

What are five strengths of an Amiable?
1. Easily builds relationships
2. Uses empathy
3. Functions well in a structured environment
4. Uses relationships with others to support team goals
5.  Prefers maintaining a procedure rather than creating it.

What are five weaknesses of an Amiable?
1.  Might overdo the friendship factor
2.  Tends to hold grudges and complain to others, rather than confronting the issue
3.  Avoids conflict
4.  Difficulty expressing criticism or opinions
5.  Can be indecisive

TRACK 5
Maintaining the Vital Cog in the Wheel

What are six strengths of an Analytical?
1. Uses past experience
2. Assesses situations carefully
3. Doesn’t make hasty decisions
4. Is great at puzzles
5. Is an experienced organizer
6. Loves data

What are five weaknesses of an analytical?
1. An Analytical is always combating the chaotic world around them
2. Difficulty identifying and focusing on priority tasks
3. Difficulty creating multiple answers to a problem
4. May be seen as cold and non-empathetic
5.  May be late for deadlines because of a perfectionist streak

Make Your Teamwork Style Work for You to Implement Culture Change:
Tracks 1-5 have introduced you to the four Teamwork styles of Driver, Amiable, Expressive, and Analytical.  By this point in time, you should have a good idea what is your primary Teamwork style.  In addition to Activity Staff listening to the CD tracks, you might facilitate the ‘fun’ aspect of these four concepts by doing the following:

Now that you have a better idea as to what your primary teamwork style is…
1. Below list 3 words or phrases you would use to describe yourself. Here are some examples to get you started:
Driver: go-getter, ambitious, I have a hard time taking into account people’s feelings.
Amiable: people person, fun-loving, I have a hard time staying on task.
Expressive: love to talk, creative, I have a hard time being organized.
Analytical: like facts and figures, repetition of routine tasks, I have a hard time with changes.
a.

b.

c. I have a hard time (doing what)

2. If your teamwork style had a T-shirt, what picture or slogan would be on it? (Have fun with this one!)

TRACK 6
Four Team-Overload Suggestions

What kind of behavior does the Driver exhibit in Overload Mode?
Domineering behavior

What kind of behavior does the Expressive exhibit in Overload Mode?
Attacking behavior

What kind of behavior does the Amiable exhibit in Overload Mode?
The Amiable becomes exaggeratedly compliant and gives ‘lip service’

What kind of behavior does the Analytical exhibit in Overload Mode?
Avoidant behavior

TRACK 7
Harnessing the Take-Charge Person

What are two behavior changes an Expressive can make to synchronize to a Driver?
1. Be more task-oriented
2. Deemphasize feelings

What are four behavior changes an Amiable can make to synchronize to a Driver?
1. Be more task-oriented
2. Deemphasize feelings
3. Be clear about goals and plans
4. Be well organized in your teamwork

What are two important behavior changes an Analytical can make to synchronize to a Driver?
1.  Don’t focus so much on details or theory
2. Present only the main points and skip to only the most important details

What is it important for a Driver to remember about synchronizing to another Driver?
You may need to relinquish the strength of your convictions when trying to coordinate with another driver.

TRACK 8
Focusing the Fun-Loving Team Member

What are four important behavior changes a Driver can make to synchronize with an Expressive?
1. Touch base personally at the beginning of your conversation
2. Be aware of what the Expressive is feeling and consider his or her reaction to what you say
3. Show appreciation and let the Expressive take the spotlight
4. Encourage the Expressive to try new approaches, and be prepared to improvise

What are two important behavior changes an Analytical or Amiable can make to synchronize to an Expressive?
1. Pick up the pace
2. Verbalize differences about problems or disagreements

What is it important for an Expressive to remember about synchronizing to another Expressive?
Mentally count to ten to allow the other Expressive shared verbal expression time

TRACK 9
Getting the Timid Team-Member to Talk

What are three important behavior changes a Driver can make to synchronize with an Amiable?
1. Make genuine personal contact
2. Listen more and better
3.  Talk less, and ask more questions regarding the Amiable’s opinion

What are four important behavior changes an Expressive can make to synchronize with an Amiable?
1. Slow your pace
2. Listen more and talk less
3. Don’t come on too strong
4. Express sincere appreciation for the Amiable’s contributions

What are three important behavior changes an Analytical can make to synchronize with an Amiable?
1. Avoid overdoing facts and logic
2. Edit our detailed information that is not absolutely necessary
3. Substitute facts with the names of people to support your concept

What should you be aware of if you are an Amiable trying to build a teamwork relationship with another Amiable?
Be aware of your weakness in structure and organization, and consider shifting to a more analytical-driver style for your project to move forward.

TRACK 10
Presenting Facts & Details that Motivate

What are three important behavior changes a Driver can make to synchronize with an Analytical?
1. Slow your pace
2. Listen more and talk less
3. Communicate on the analytical’s wavelength. Use a lot of data

What are three important behavior changes an Expressive can make to synchronize with an Analytical?
1. Be more task oriented
2. Deemphasize how you feel about a topic
3. Be systematic

What is the main challenge for an analytical working with another analytical?
Make sure you don’t get so bogged down in details that you lose sight of the overall goal

TRACK 11
Meeting the Expectations of your Administrator

What are the three steps in conflict resolution with a staff member?
1. Establish in your mind what your position is
2. Confirm that a problem exists and is worth solving
3. Secure a commitment to proceed towards a solution
What are six considerations that can help you meet the expectations of a Driver?
1. Focus on results
2. Drivers value competence and capability
3. Effectiveness in getting the job done is a high priority for the Driver
4. Drivers value quality
5. Drivers appreciate adaptability
6. Drivers want action

What are fourteen points in a checklist of things not to do when anticipating a conflict with a Driver?
1. Don’t ramble
2. Don’t try to build personal relationships
3. Don’t forget or lose things
4. Don’t confuse the Driver
5. Don’t distract the Driver from business
6. Don’t leave loopholes or cloudy issues
7. Don’t ask rhetorical questions
8. Don’t come with a ready-made decision or make decisions for the Driver
9. Don’t speculate or offer unfounded guarantees
10. Don’t let your disagreements reflect on the Driver personally
11. Don’t reinforce agreement with “I’m with you”
12. Don’t try to convince by personal means
13. Don’t direct or order
14. Don’t do an ‘epilogue’ after finishing business

TRACK 12
Setting Limits with the Space Invader

What are six expectations an Expressive has regarding your conflict resolution meeting?
1. An open, friendly atmosphere with few time constraints
2. Have good feelings about yourself and your intent
3. Expressives want information to help them empathize with you
4. Personal support
5. Willingness to build a personal relationship
6. Quick pace

What are nine points in a checklist of things not to do when anticipating a conflict with an Expressive?
1. Don’t demand or hide your real intent
2. Don’t be curt or cold
3. Don’t drive your point home with facts and figures
4. Don’t leave decisions hanging
5. Don’t try to be impersonal
6. Don’t “dream” with an Expressive
7. Don’t kid around, but don’t stick too the agenda exclusively
8. Don’t talk down to the Expressive
9.  Don’t be dogmatic

TRACK 13
The Most Dangerous Team Member

What is the most dangerous team member?
The most dangerous team member is the one who has the communication style opposite of yours.

What are six expectations an Amiable has regarding your conflict resolution meeting?
1. Start with an open, honest atmosphere
2. Show concern for the Amiable’s position and interests
3. Be trustworthy, friendly, and non-aggressive
4. Be dependable
5. Explain your experience and that of others in your side of the argument
6. Amiables value quality

What are nine points in a checklist of things not to do when anticipating a conflict with an Amiable?
1. Don’t rush into your agenda
2. Don’t be too personal
3. Don’t force the Amiable to respond quickly
4. Don’t say “here’s how I see it”
5. Don’t be domineering or demanding
6. Don’t threaten with position power
7. Don’t debate about facts and figures
8. Don’t manipulate or bully the Amiable into agreeing
9. Don’t decide for the Amiable

Make Your Teamwork Style Work for You to Implement Culture Change:
As stated on Track 13, the “Most Dangerous Staff Member” is the one with the style opposite yours.  In addition to Activity Staff listening to this CD track, you might facilitate the ‘fun’ aspect of these four teamwork styles by doing the following:

1.  List 3 words or phrases that you think describe the communication style opposite to yours.  
Drivers will describe Amiables, and vice versa.  Analyticals will describe Expressives, and vice versa. 
For example, a Driver might describe an Amiable as talkative, friendly, easy-going.  An Amiable might describe a Driver as a “now” person, task-focused, and intense.

a.

b.

c.

2. List 3 words or phrases that you think your opposite-style will use to describe your style: For example, a Driver may feel Amiables see him or her as intense, cold, and businesslike.
a.

b.

c.

Design a T-shirt with a positive slogan for the style opposite yours. Drivers will design a T-shirt for Amiables, and vice versa.  Analyticals will design a T-shirt for Expressives, and vice versa. 

TRACK 14
Strictly Business… Stat!

What are five expectations an Analytical has regarding your conflict resolution meeting?
1. Keep a businesslike atmosphere
2. Start the meeting with evidence of your expertise
3. Efficient use of time
4. Documented factual information
5. Deliberate, direct progress

What are seven points in a checklist of things not to do when anticipating a conflict with an Analytical?
1. Don’t be disorganized or messy
2. Don’t be casual, informal, or loud
3. Don’t be vague about expectations or fail to follow through
4. Don’t waste time
5. Don’t provide special personal incentives
6. Don’t threaten, cajole, wheedle, coax, or whimper
7. Don’t use the testimonies of others, or others’ opinions as evidence