1. What mistake did the speaker say she made when first working to recruit volunteers?
a. The speaker started to internalize the negativism that is out there in the community for nursing homes in general.
b. She didn’t ask nicely enough
c. The speaker told people they had to give a definite answer

2. What type of volunteer do you want working with your Success Therapy® program?
a. An achievement motivated volunteer.
b. A reluctant volunteer.
c. Someone who feels forced into volunteering

3. According to the track, what is one of the four factors that prevent recruitment of volunteers?
a. We live in a youth-oriented society
b. People want to volunteer, but no one actually has the time
c. Not many people know the meaning of volunteer

4. According to the track, how does negative publicity about facilities that care for the elderly affect potential volunteers?
a. Potential volunteers may have developed a subconscious negative perception of nursing homes, and may respond with, “Ugh, that place?”
b. Past volunteers tell everyone that the volunteers don’t get paid there
c.People just forget to mention the positive side of working at care facilities

5. When writing a press release, what simple advice did the editor of the newspaper suggest?
a. Make sure you spell the facility’s name correctly.
b. Don’t forget to use attributions.
c. Write a simple fact sheet with the who, what, when, where, why with your telephone number.

6. Which is NOT one of three mistakes the speaker made when asked to submit her first press release to the local newspaper?
a. She forget to use a pseudonym when submitting the press release
b. She addressed the envelope to the wrong department at the newspaper.
c. She sent the story in during the wrong time frame for the editor.

7. What did the speaker say to the woman on the phone before she came in to volunteer?
a. The speaker prepared the volunteer by being very specific about what they would be doing so any negative notions the volunteer might have about nursing homes are reduced.
b. The speaker prepared the volunteer by saying he or she was in for a lot of hard work.
c. The speaker prepared the volunteer by asking what her name was again, she had forgotten.

8. According to the track, what is “cold calling?”
a. Calling a stranger out in the community to ask them to volunteer.
b. Being very serious and professional on the phone.
c. Being very cool and likeable on the phone.

9. What makes the term “Activities” difficult for people to relate to?
a. The term is too general and people need examples of what the activities are.
b. For some people “Activities” is a “dirty” word.
c.People have a hard time relating to a term.

10. According to the track, what activities might be appropriate for a volunteer who can come in once a month?
a. Calling Bingo numbers.
b. Planning birthday parties or the facility newsletter.
c. Monitoring a resident’s weekly progress

11. When the potential volunteer from the Rosary Club told the speaker that she did not want to become a volunteer, how did the speaker get the potential volunteer to participate in some way?
a. The speaker asked the potential volunteer to simply consider sending a Christmas card to a resident that does not receive letters or visitors.
b. The speaker made the potential volunteer feel guilty by saying that some of the resident’s never receive letters or visitors.
c. The speaker threatened to take away the volunteers pay if she didn’t agree to helping out.

12. According to the track, what are two things you should make sure are understood before you speak to a group?
a. The topic on which you are speaking
b. The length of time for which you will be speaking
c. A & B

13. What are the two criteria of a resident that might benefit from receiving cards or letters?
a. Alert enough to be aware of a card or a letter
b. Someone you know will be at the facility for a long time.
c. A & B

14. According to the track, if a potential volunteer states that they are unable to volunteer at this time, what is one crucial point to remember?
a. Never leave the responsibility for the follow-up call to the potential volunteer.
b. Make sure you don’t forget their name
c. Try to remember something personal about them so you can relate

15. According to the track, why is it important to include a professional photograph in advertisements?
a. Information is more easily transmitted via image
b. The visual image is what people remember; it is better to have no picture at all than one that is poorly done
c. People have short attention spans

16. What is one fact that the speaker suggests considering if you are intimidated by the thought of contacting your local TV station to put up a Public Service Announcement?
a. TV stations have to run a certain number of Public Service Announcements to keep their licenses.
b. The requirements for Public Service Announcements are not as stringent
c. Few people will watch your Public Service Announcement anyhow.

17. According to the track, what is another way to get coverage from a television station besides a public service announcement?
a. A news event at the facility
b. A special announcement by a news anchor during the broadcast
c. A short local ad

18. How did one of the activity directors adapt radio coverage to get free publicity for her facility?
a. Activities helped the residents make a birthday present for one of the station’s DJ’s, and all of the day’s DJ’s commented on the air about the present her residents made.
b. The activity director begged a DJ she knew to give them free publicity
c. A DJ had a family member at the facility and asked if he could help out in some way

19. According to the track, what is a reason why Activities Staff may not be recognized by the general public invited into the facility?
a. If someone comes in on a day when a large event is not planned, Activities look like they are not doing their job because 1-to-1 activities in the rooms are not seen as easily as big events.
b. The activity staff work largely behind the scenes and are rarely seen.
c. Creating activities for people is a largely thankless job that few people notice.

20. What ways were suggested by the speaker to showcase the Activities program to visitors to the facility?
a. Keep a scrapbook
b. Have slides made of the scrapbook photos
c. A & B

21. In the story about the nursing home having problems with funeral homes being unresponsive, how did the facility solve the problem?
a. The facility invited funeral directors from around the city for a luncheon to explain more about the nursing home to alleviate the funeral directors’ generally negative image of nursing homes.
b. The facility threatened to stop doing business with the funeral homes if the didn’t became more responsive
c. The facility convened a meeting to discuss what must be done.

22. What was the suggestion(s) made by the speaker regarding selling crafts made by residents?
a. Avoid places where customers are spending money.
b. Bring a resident along to help you sell the crafts.
c. A & B

23. According to the track, what was the reason(s) the first group representative gave as to why church groups or senior centers are good resources for finding volunteers?
a. Church groups and senior centers are faithful volunteers
b. They “pretty well take over their own programs” (can work independently)
c. A & B

24. According to the track, what did one participant suggest as an advantage to getting young children involved as volunteers?
a. Young volunteers tend to have a ‘ripple effect’, and get their whole families involved.
b. Young volunteers tend to have more energy and can work longer at harder tasks.
c. Young volunteers tend to have a calming or uplifting effect on the senior residents.

25. After holding a Volunteer Day at the facility, what did one group representative do in order to make sure anyone who offered to volunteer did so?
a. She waited a couple of days and mailed out response letters
b. She asked another representative to set up an e-mail list
c. She called the volunteers as soon as possible after the event to get them into the area of volunteering they said they were interested in.        

26. According to Serena, what makes clubs like the 4H club a good place to recruit volunteers?
a. Children involved in clubs like 4H need to do service projects as part of their club activities.
b. Children involved in clubs like 4H are desperately bored and looking for anything they can participate in.
c. Children involved in clubs are usually forced to be there by their parents

27. According to the track, what is one reason why families, staff, and church members that are already in the facility are often the best recruiters?
a. These people see the need for volunteers first hand and so they are often very motivated to get the volunteers.
b. According to the Law of Probability, they know enough people to be able to recruit at least some volunteers
c. People are more likely to feel obligated to volunteer if asked by these people

28. According to the track, what was the most frequent suggestion made by the participants as a source of recruiting volunteers?
a. Schools and children’s organizations.
b. Correctional Facilities
c. Bars and Local Places of Business

29. According to the track, what is the activity(s) you might consider having resident volunteers engage in?
a. Help less alert residents back to their rooms
b. Bring an Exercise Tape around to room-bound residents
c. A & B

30. According to the track, what should you check before instituting a Pet Therapy program at your facility?
a. Check your corporate policy and procedures regarding having animals in the facility.
b. Make sure none of your residents have allergies to pet dander
c. Hold a vote to see if the majority of your residents are cat people or dog people

31. According to the text, when describing your weekly Activity Program during your Volunteer Recruitment Talk, why should you begin with your Group Activities?
a. Group Activities are something to which your audience can easily relate.  They probably stereotypically associate Group Activities like Bingo with Long Term Care Activities or Recreation.
b. Group Activities are more fun that one-on-one care and people are more interested by what could be more fun.
c. You should begin with Group Activities because Group Activities usually involve prizes and everyone loves prizes.

32. According to the text, what is “Turn Over Syndrome”
a. What happens when the head of an organization or club you were in contact with is replaced without informing their predecessor.
b. What happens when you “turn over a new leaf” in regards to how you view volunteering
c. The noted effect of what happens to your volunteers when another facility offers to pay volunteers.

33. If an audience member voices a complaint about your activity program, According to the text, how do you answer?
a. Empathize or validate
b. Shift it back to them
c. A & B

34. What complaint(s) did the speaker have to deal with in this section?
a. "I hear nursing homes are where people go to die!"
b. "Those places are too depressing for me to visit!"
c. A & B

35. According to the text, what is one system you might use to help your volunteers work independently of you?
a. Set up a pocket chart in the Activity Room with each volunteer's name on a pocket.  During training, orient the volunteers to check the pocket chart after signing in.  Leave notes in each volunteer's pocket regarding what to do.
b. Volunteers should work independently of you on their own if you just tell them you want to.
c. Set up a system where the volunteers must check in every 30 minutes to see if they are performing the right task

36. According to the text, how can you recruit?
a. Thoroughly research community groups and give several talks
b. Approach your Christmas and other group volunteers to sign-up for additional One-to-One and Small Group volunteering for your Alzheimer's and Low Functioning residents.
c. A & B

37. According to the text, which of the following is a thing(s) the opening of your speech should  accomplish?
a. Intrigue or amuse the audience
b. Present a summary of your message.
c. A & B

38. According to the text, what should you do first in your opening?
a. State your first an last name
b. Cut right to why you are there
c. Attempt a joke

39. According to the text, how might you demonstrate to your listeners that you think their group is important?
a. Tell your listeners something about their group that they didn't think you would know.  For example, the day before speaking in front of a church group, call the church secretary and find out how large the church membership is.
b. Tell your listeners a quote from their newsletter or publication
c. Memorize the names of everyone who will be in attendance

40. Which of the following is(are) part of the 5-W Formula for crafting a brief, detailed story for your Volunteer Recruitment Talk?
a. What happened?
b. Who was involved?
c. A & B

41. The author, Norman Vincent Peale stated, “The ­­____________ is the finest method I know of to make an idea clear, interesting, and persuasive.”
a. true example
b. charming anecdote
c. hilarious pun

42. According to the text, which of the following is(are) techniques that can increase your connective impact with your audience?
a. Use your listener’s names
b. Use the word "you
c. A & B

43. According to the text, how do you get a high Listen-Ability Rating
a. Use many names and personal pronouns in your Volunteer Recruitment Talk
b. Score well on your Listen-Ability Test
c. Make sure you listen well and remember as many names as possible

44. According to the text, what is it important to remember when crafting a story to use for your Volunteer Recruitment Talk?
a. Select only the details that will serve to emphasize your point and the reason for your talk (i.e. recruiting volunteers).
b. Make it as entertaining as possible
c. Make sure that you disclaim your story with the notice that all characters, happenings, and circumstance are fictitious and that any resemblance to real people and events is merely coincidence.

45. According to the text, you should build your example or story upon a single __________ ?
a. Personal experience
b. Funny story
c. Accredited article

46. According to the text, which of the following is one of the four rules of appealing to your listeners to volunteer at your facility?
a. Make your appeal to volunteer brief and specific
b. Make signing-up easy to do
c. A & B

47. According to the text, what the strategies you might use if you make a "flub" during your talk?
a. Use a brief, neutral statement to correct yourself simply and calmly.
b. A lighthearted line to correct yourself simply and calmly.
c. A & B

48. According to the text, what are five suggestions for easing nervousness during the beginning of your talk?
a. Make your opening lines clear and crisp
b. Make strategic eye contact
c. A & B

49. According to the text, what is a good way to plan out your rehearsal schedule?
a. Start planning your rehearsal schedule by working backwards from the date of the presentation.
b. Start planning your rehearsal schedule by writing out every line and aspect of your presentation three times.
c. Start planning your rehearsal schedule by retrofitting past presentations to work with your current one.

50. According to the text, what is the final progression in practicing your presentation?
a. Pay special attention to any delivery problems you may have had in the past.
b. Write your basic outline.
c. Deliver your speech for the first time.