1. What were the five stressors outlined on Track 1?
a. Hester was taken out of Bingo.  The CNA did not give yarn winding to Effie. Mary was not transported to the Bible study.  Harry slept through Men’s Discussion Group due to medication.  Helen could not attend Crafts because she was in Speech Therapy.
b. Hester’s shower was interrupted. Effie didn’t do her scheduled activity. Mary was transported to the wrong activity. Harry made inappropriate comments during Men’s Discussion Group due to medication. Helen was given the wrong medication.
c. Hester complained about bingo. Effie lost her yarn. Mary was taken to the wrong church. Harry avoided going to Men’s Discussion Group. Helen screamed at her Speech Therapist.

2. What are the four questions involved in problem-focused thinking?
a. 1. What is the problem? 2. Why do I have this problem? 3. Whose fault is it? 4. What other difficulties has this problem caused?
b. 1. To what extent do you replay the problem? 2. Why did this happen? 3. Who is the most to blame? 4. Who caused this problem?
c. 1. What is the solution? 2. Why am I answering this question? 3. Who can I pin this on? 4. Did this create more problems?

3. What is one of the benefits to starting with problem-focused thinking before pivoting to the positive?
a. You can clearly define the problem.
b. You can vent feelings of stress, hurt, and anger.
c. You can feel better about yourself

4. What are the four questions in solution-focused thinking?
a. 1. What do I want to have happen? 2. How can I achieve this? 3. What resources do I have? 4. What opportunities does this goal generate?
b. 1. What is the Law of Attraction? 2. What do I want more of ? 3. Who can do this for me? 4. What does this do for me?
c. 1. What don’t I want to have happen? 2. What is stopping me? 3. What resources do I not have? What opportunities does this deny?

5. What is Oprah’s Method?
a. Clearly define the problem and vent your feelings of stress, hurt, and anger.
b. Oprah talks often about creating what you want by focusing on what you want, rather than focusing on what you don’t want.  
c. Create a successful business model by convincing people to watch your show and buy the same books you do.

6. How can asking “why” be addictive?
a. People might feel incorrectly that by continuously asking why, they aid themselves in arriving at a how to solve the problem.
b. Asking “why” portrays the person asking “why” as the victim and leads them to find fault in what happened without correcting themselves.
c. Both A and B

7. What may you feel by asking why someone did or did not do something?
a. By asking why, you may erroneously or incorrectly feel that somehow by asking why, you aid yourself in arriving at a how or steps to take to solve your problem.
b. You make the person feel guilty, thus resenting you and blocking further progress towards solving your problem.
c. By asking you ignore your true core behavior and get stuck in a vicious circle of awfulizing

8. 8. When listing resources that can help you get your residents to the monthly birthday party, what did the speaker suggest could be first on your list?
a. First on your list should be a functional desk calendar or computer program to remind you at noon the day of the party to take some proactive steps.
b. First on your list should be an appointment to have someone pick up your residents for you.
c. First on your list should be a in building residence locator to make scheduling easier.

9. What is one of the five resources regarding getting residents transported?
a. Functional desk calendar or computer program .
b. A trusted assistant .
c. A carefully planned route for how residents should be moved.

10. Which ONE of the following is one of the 6 D’s, or early warning signs of stress?
a. Dyspepsia
b. Dianetics
c. Depression

11. Why is it important to learn to recognize the 6 D’s?
a. The 6 D’s are psychological signs you may exhibit preceding your awareness of stress.
b. So you can answer this question correctly and pass the course.
c. The 6 D’s provide a psychological reference point from whence you can gauge your situation.

12. Which is NOT one of the four steps in Belly Breathing?
a. Focusing your chi into your belly
b. Inhale and expand your stomach
c. Encase your awareness of target areas where your body retains muscle tension. 

13. How does deep breathing help create a feeling of calm?
a. Deep breathing intentionally reverses the automatic process of holding your breath in response to a stressful situation.
b. Deep breathing stimulates activity in the brain by flooding your bloodstream with oxygen rich blood.
c. Deep breathing works wonders in helping mitigate indigestions and hiccups.

14. Which is NOT one of the four reasons “talking it out” is important?
a. Talking as a social activity releases endorphins and decreases stress
b. Talking reminds you that you are not alone
c. Talking it out can replace impulsive acting out

15. Why should you always choose a confidant wisely?
a. If your confidant works in your facility, you should be wary of them backstabbing you to receive that promotion next week
b. You should never confuse your career for your life.
c. If your confidant works in your facility, you should assess the potential of possible added stress due to your issues being transported through the facility gossip mill.

16. What is a negative self-fulfilling prophecy?
a. When you expect the worst, and therefore behave with anticipatory anxiety, creating tension, and getting stress responses from others, increasing the likelihood that the worst will happen.
b. If you think something bad will happen to you  it won’t if you’re lucky
c. When you expect good things to happen to you but the worst still happens.

17. What is the “As-If” Technique?
a. In the “As-If” Technique, you act “as if” things will turn out exactly the way you want them to.
b. A technique that states belief
c. A technique designed to work with disagreeable people

18. What are two basic components involved in eliciting a relaxation response?
a. There are two basic components involved in eliciting this relaxation response.  The first is using a mental focus, such as watching your breath.  The second basic component of the relaxation response is repeating a word, phrase, prayer, or sound; or using repetitive muscular activity to help you shift your mind away from everyday thoughts and worries. 
b. There are two basic components involved in eliciting this relaxation response. Finding a comfortable place to lie down and thinking relaxing thoughts.
c. There are two basic components involved in eliciting this relaxation response. Making sure you get at least 8 hours of healthy REM sleep and are keeping a balanced diet.

19. What is NOT a type of meditation?
a. Herbal remedies
b. Physically passive meditation in which you sit comfortably and perhaps repeat a word or phrase to help calm your thoughts.
c. Moving meditation

20. How can positive self-talk reduce stress?
a. Self-esteem is necessary to functioning properly in society.
b. In positive self-talk, your words are not only descriptions of what you want to have happen, but possibly prescriptions of what will happen. Your words elicit emotional responses, and thus can be either a cure or a curse.
c. It makes you happy elevating your mood for the day

21. Which is NOT one of the eight steps to effective affirmations?
a. Your affirmations should be difficult and challenging to make.
b. Make your affirmations short, clear, and specific.
c. Put them in very positive terms.

22. What are two ways to practice the “Little Sun” technique?
a. 1. Daily, with full concentration, for 2 to 3 minutes, with the goal of finding and opening your Little Sun; 2. frequently throughout the day, when stressed, quickly picturing your Little Sun beaming in the center of your chest.
b. 1. Daily, with full concentration, for 2 to 3 minutes, stare into the sun until you see a “Little Sun” burning in the center of your eye. 2. Frequently throughout the day, when stressed, tape a paper “Little Sun” on your chest.
c. 1. Daily with full concentration, for 2 to 3 minutes, lay outside until you feel the warmth of your “Little Sun” all over your body. 2. Frequently throughout the day, massage your sunburn to remind you of your “Little Sun’s warmth.

23. How is the “Little Sun” exercise best done?
a. With your eyes closed, sitting in a calm relaxed state.
b. While exercising or working out, while thinking about your workout
c. With your eyes closed, during a stressful, hectic moment.

24. What did the sound experiments of Dorothy Rentallack reveal?
a. Indian Raga music and Baroque classical music caused plants to bloom more quickly and healthfully than other forms of music.
b. Electronic Trance music and Heavy Metal music caused plants to bloom more quickly and healthfully than other forms of music.
c. Reggae  music and R&B music caused plants to bloom more quickly and healthfully than other forms of music.

25. Which is NOT one of the key steps in T.R.U.E. Calm?
a. Breathe the Sound
b. Think of something really stressful
c. Exhale Tension

26. What is it important to remember about the energy you expend in your Creative Visualization?
a. It is important not to feel like you are striving too hard or putting an excessive amount of energy into it. Striving or struggling will tend to hinder rather than help.
b. It is important to feel like you are striving hard or putting energy into it. Striving or struggling will tend to help.
c. You should put as little as possible energy into it. Putting any energy in or over visualizing will tend to hinder rather than help.

27. What kind of energy should you feel.
a. A light, gentle, and positive energy.
b. A bright, intense, overwhelming energy.
c. A dark, brooding, powerful energy.

28. To cope with a stressful situation, you need to take steps at what four major time periods?
a. Prepare for the stressful situation, cope with feelings as they start to build, cope with feelings as they start to overwhelm, cope when the feelings have passed.
b. Morning, as you prepare for the day, Midday, as you start to cope with the day, Afternoon, as you reticulate, and Evening, as you rest.
c. A and B

29. What is self-talk?
a. What you silently say to yourself about the events you experience
b. Something harmful to yourself
c. A sign that you have split personality disorder 30.

What are Ellis’s “ABCs of emotions”?
a. Acting out your emotions, Bouncing, and emotional Cancer.
b. Activating events, Beliefs, and emotional Consequences.
c. Acquiring Feelings, Bemusings, and emotional Considerations.

31. As Ellis points out, a famous philosopher once wrote, “Men (and might I add, women) are disturbed not by things, but by the ____ which they take of them.”
a. View
b. Color
c. Legality

32. What question might you ask yourself to help reduce your awfulizing?
a. Will I remember this event three years from now?
b. This is all my fault, I hate my job?
c. Why don’t any of my residents like me?

33. Whenever you suspect you may be using an unrealistic "must," “should,” or “shouldn’t,” challenge this thinking, and ask yourself the following two questions:
a. Is my "should" really a disguised "must"?
b. Am I really making a demand in disguise?
c. A & B

34. What are the four essential self-talk elements to coping with a stressful situation?
a. Verbally correct your thinking errors, tell yourself to put the stress in perspective, relax yourself, problem solve.
b. Verbally criticize yourself, tell yourself to stop whining, reprimand yourself, problem focus.
c. A & B

35. Use your coping self-talk to think like a ­­­­_______
a. Movie star
b. Air Traffic Controller
c. Scientist

36. Which of the following (is one of the four steps you can take to organize your worries?
a. Find a place to worry
b. Bottle them in a jar
c. List them alphabetically

37. How much worry time should you start with?
a. 20 minutes
b. 4 hours
c. 6 hours

38. Which of the following is NOT part of the 4 ways to work through your worries?
a. Think constantly about your worries
b. Take a walk
c. Distract yourself

39. Which of the following activities helps relieve stress?
a. Going for a walk
b. Exercising
c. A & B

40. What is(are) the  humor-based technique(s) for dealing with worries?
a. Exaggerate
b. Play Sitcom
c. A & B

41. What is probably the most important single cause of stress.
a. A perceived lack of control
b. Other people
c. It’s all in your head

42. How does the author define assertive behavior?
a. Assertive behavior means standing up for your personal rights and expressing your thoughts, feelings, and beliefs in direct, honest, and helpful ways, which do not violate the rights of others.
b. Assertive behavior means you can’t take criticism well.
c. Assertive behavior means making sure your needs and feelings are met over others.

43. What is self-confidence often confused for?
a. Aggressiveness, a dishonest way of asserting yourself
b. An oversized ego
c. Being a braggart

44. What is a good way of finding a better method of coping with situations?
a. To observe someone who is handling it effectively
b. To not do anything
c. Procrastinate on dealing with the problem

45. Which of the following non-verbal messages should you check when role-playing your assertiveness?
a. Facing the other person from a normal distance and looking directly at the other person without starting.
b. Keeping you head erect and body relaxed and leaning towards the other person, speaking distinctly and firmly.
c. A & B

46. Which of the following IS NOT one of the suggestions Elkin makes to start your workday unstressed?
a. Sleep through your alarm
b. Get up a tad earlier
c. Go to bed on time

47. According to the text  ______ is an example of a muscle relaxing exercise?
a. The Pec Stretch and Squeeze
b. Acupuncture
c. Yoga

48. Your Desk can cause you stress if it is _____.
a. Cluttered
b. Made of Mahogany
c. Painted in bright colors

49. What is one way you can de-stress your workspace?
a. Use a headset for your telephone so that you can free up your hands.
b. Paint the walls of your office black
c. Practice yoga on your desk

50.  ______ is an example of a helping addict.
a. Mister Selfish
b. The Super-Helper
c. The All-About-Me