1. What are the two C’s regarding gaining support from your administrator?
2. Why should you give the scheduled meeting with your DON as formal an atmosphere as possible?
3. What are the four steps in the Two-Screen Technique?
4. What is a system you might use to encourage all staff to do activities with residents?

A.  To maximize the seriousness with which the DON will take your request for support.
B.  Put a Success Therapy® Bag in residents' rooms, which contains a project you have started with the resident.
C.  1. Recall past conflicts; 2. choose one conflict and make it into a still photo, placing this photo on the left half of a visualized screen opposite a visualization of a meeting with your administrator; 3. create two reality statements; 4. visualize the screen of the right growing larger, until the left screen is no longer visible, as you repeat your reality statements.
D.  Compliance and Census.

Questions

Answers

A.  Three steps in responding to the “I intended to” diversion are: 1. Recognize “I intended” as a Valid Statement; 2. Create a Plan to Facilitate Compliance; 3. Escalate, as a last resort, if needed
B.  1. Consider restating your Broken Record script; 2. Consider saying the change is important to you for some resident-focused reason like increased alertness or increased quality of life; 3. You could promise being brief to induce the unsupportive staff member to discuss the problem.
C. 1. CMS compliance, 2. your administrator’s concerns or wishes, 3. Care Plan compliance, 4. an upcoming Survey, or 5. another area that creates weight, leverage, or emphasis to your request.
D. 1. Describe the behavior in observable, non-blaming terms; 2. Tactfully describe how you felt about the behavior; 3. Describe how you explained the behavior to yourself; 4. Describe what you would like to have happen the next time.
E.  Three areas are 1. Residents are to be transported to Activities of their choice by CNAs; 2. Shower, therapy, and medication schedules are to accommodate residents’ attendance of Activities; 3. All staff are to provide residents with Activities per their Care Plan.
F.  Seven phases are: 1. Prepare to practice; 2. highlight your script; 3. learn your lines; 4. develop friendly supportive professional body language; 5. speak with self-assurance; 6. set the stage; 7. look the part
G.  Your feelings can also be used as barometers: 1. to tell you when you’re becoming aroused, 2. to warn you of dangers from others, 3. to give you hunches or cues when you need to listen and not talk.
H.  Three strategies are: 1. commenting briefly; 2. ignoring; 3. exploring and expanding
I.  1. Ignore; 2. Acknowledge; 3. Reschedule
J.  Even at a minimal level, your negative self talk may be conveyed in negative energy projected at the very individual from whom you are seeking support.
K.  1. The long version explaining CMS requirements; 2. Be short and specific; 3. Repeat and pin-point problem; 4. Escalate; 5. Each discussion gets shorter
L.  By using “I” statements, instead of “you” statements, you can reflect your perception and feelings and send a nonblaming message regarding transporting.
M. Before rephrasing your point, acknowl­edge the counterargument by noncommittal phrases such as “That may be, but my point is . . .“ or “That’s your view, but my view is. . .”