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CE Book

Answer questions below. Then click the "Check Your Score" button below. This CE Book screen gives you FREE scoring and anonymous unlimited FREE trials, once you purchase the course. If you get a score of 80% or higher, and place a credit card order online, you can get an Instant Certificate for 4 CE's.


CD Questions The answer to Question 1 is found in CD Track 1 of the Course Content. The Answer to Question 2 is found in CD Track 2 of the Course Content... and so on. Select correct answer from below. Place letter on the blank line before the corresponding question.
Important Note! Numbers below will link to that Section once you purchase the course. If you leave this page, use your "Back" button to return to your answers, rather than clicking on a new "CE Book" link. Or use Ctrl-N to open a new window. (Because many computers will not accept "Cookie-Type Programs," when you close this page, your answers will not be retained. So if working in more than one session, write your answers down.)

Questions:

1. What are the four types of communication styles in relation to building a teamwork atmosphere in your facility?
2. What are four strengths of the Driver?
3. What are five strengths of the Expressive?
4. What are five strengths of an Amiable?
5. What are six strengths of an Analytical?
6. What are the overload behaviors displayed by each teamwork communication style?
7. What are four behavioral changes for an Amiable synchronizing to a Driver?
8. What are two important behavior changes an Analytical or Amiable can make to synchronize to an Expressive?
9. What are four important behavior changes an Expressive can make to synchronize with an Amiable?
10. What is the main challenge for an analytical working with another analytical?
11. What are six considerations that can help you meet the expectations of a Driver?
12. What are six expectations an Expressive has regarding your conflict resolution meeting?
13. What are six expectations an Amiable has regarding your conflict resolution meeting?
14. What are five expectations an Analytical has regarding your conflict resolution meeting?

Answers:

A. 1. Pick up the pace, 2. Verbalize differences about problems or disagreements
B. Amiable synchronizing to a Driver: 1. Be more task- oriented; 2. deemphasize feelings; 3. be clear about goals & plans; 4. be well organized in teamwork
C. An Amiable: 1. builds relationships easily; 2. utilizes  empathy; 3. functions well in a structured environment; 4. uses relationships with others to support team goals; 5. prefers maintaining a procedure rather than creating it.
D. The Driver 1. is very assertive; 2. comes up with quick solutions; 3. is a decisive thinker; 4. is highly task-focused.
E. 1. Focus on results; 2. Drivers value competence and capability; 3. Effectiveness in getting the job done is a high priority for the Driver; 4. Drivers value quality; 5. Drivers appreciate adaptability ; 6. Drivers want action
F. 1. Start with an open, honest atmosphere; 2. Show concern for the Amiable’s position and interests; 3. Be trustworthy, friendly, and non-aggressive; 4. Be dependable; 5. Explain your experience and that of others in your side of the argument; 6. Amiables value quality
G. The Driver, the Expressive, the Amiable, and the Analytical.
H. The main challenge for two analyticals working together is to make sure they do not get so bogged down in details that they lose sight of the overall goal
I. An Analytical:  1. uses past experiences; 2. assesses situations; 3. doesn’t make hasty decisions; 4. is great at puzzles; 5. is an experienced organizer; 6. loves data
J. In a conflict resolution meeting, an Expressive expects: 1. An open, friendly atmosphere with few time constraints; 2. Have good feelings about yourself and your intent; 3. Information to help them empathize with you; 4. Personal support; 5. Willingness to build a personal relationship; 6. Quick pace
K. In overload mode, the driver exhibits domineering behavior, the expressive exhibits attacking behavior, the amiable exhibits compliant behavior, and the analytical exhibits avoidant behavior.
L. For an Expressive synchronizing to an Amiable: 1. Slow your pace; 2. Listen more and talk less; 3. Don’t come on too strong; 4. Express sincere appreciation for the Amiable’s contributions
M. 1. Keep a businesslike atmosphere; 2. Start the meeting with evidence of your expertise; 3. Efficient use of time; 4. Documented factual information; 5. Deliberate, direct progress
N. The Expressive 1. is able to read others’ moods; 2. is a “people-person”; 3. is able to “wing it”; 4. is very passionate; 5. doesn’t hold back when an opinion is requested

"Instructor's Guide" Manual Questions The answer to Question 15 is found in Section 15 of the Course Content. The Answer to Question 16 is found in Section 16 of the Course Content... and so on. Select correct answer from below. The Section numbers below correspond with the Section number in the Manual in which the answer is found. Place letter on the blank line before the corresponding question.
Important Note! If you leave this page, use your "Back" button to return to your answers, rather than clicking on a new "CE Book" link. Or use Ctrl-N to open a new window. (Because many computers will not accept "Cookie-Type Programs," when you close this page, your answers will not be retained. So if working in more than one session, write your answers down.)

Questions

15. Section 15: What are five motivational words to use with a Driver?
16. Section 16: What are five motivational words to use with an Expressive?
17. Section 17: What are three motivational words to use with an Amiable?
18. Section 18: What are eight motivational words to use with an Analytical?

Answers

A. 1. Efficiency; 2. Your experience; 3. Relate to the past; 4. If a new idea stress long-term benefits; 5. Changing to a new diet; 6. Facts why they are good; 7. Risk taking is out.  State, “Here’s what likely to happen…” 8. Stability (Here’s the plan and we’ll stick to it)
B.  1. Results; 2. Competence; 3. Action; 4. I will help you get what you want; 5.  Use “we” not “I” when presenting a new idea.
C.  1. Reputation; 2. Experience of others (Here’s how it worked for them), “Others feel that...” Name dropping; 3. Feeling words, happy, sad, fearful.
D. 1. Status compared with others; 2. Motivational theme: Name dropping people they see as important, prominent; 3. It will save you time; 4. Someone else will handle the details; 5. Action or change, “different” or “new”