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CE Book
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DVD Questions The answer to Question 1 is found in DVD Track 1 of the Course Content. The Answer to Question 2 is found in DVD Track 2 of the Course Content... and so on. Select correct answer from below. Place letter on the blank line before the corresponding question.
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Questions:

1. What mistake did the speaker say she made when first working to recruit volunteers?
2. What are four factors that prevent recruitment of volunteers?
3. When writing a press release, what simple advice did the editor of the newspaper suggest?
4. What did the speaker say to the woman on the phone before she came in to volunteer?
5. What makes the term "Activities" difficult for people to relate to?
6. When the potential volunteer from the Rosary Club told the speaker that she did not want to become a volunteer, how did the speaker get the potential volunteer to participate in some way?

Answers:

A. The speaker started to internalize the negativism that is out there in the community for nursing homes in general.
B. The speaker prepared the volunteer by being very specific about what they would be doing so any negative notions the volunteer might have about nursing homes are reduced.
C. The term is too general and people need examples of what the activities are.
D. 1. We live in a youth-oriented society; 2. People think of nursing homes as a place to die; 3. Negative publicity; 4. In this economy, people need two paychecks.
E. Write a simple fact sheet with the who, what, when, where, why with your telephone number.
F. The speaker asked the potential volunteer to simply consider sending a Christmas card to a resident that does not receive letters or visitors.

"Instructor's Guide" Manual Questions The answer to Question 7 is found in Section 7 of the Course Content. The Answer to Question 8 is found in Section 8 of the Course Content... and so on. Select correct answer from below. The Section numbers below correspond with the Section number in the Manual in which the answer is found. Place letter on the blank line before the corresponding question.
Important Note! If you leave this page, use your "Back" button to return to your answers, rather than clicking on a new "CE Book" link. Or use Ctrl-N to open a new window. (Because many computers will not accept "Cookie-Type Programs," when you close this page, your answers will not be retained. So if working in more than one session, write your answers down.)

Questions

7. Section #7. When describing your weekly Activity Program during your Volunteer Recruitment Talk, why should you begin with your Group Activities?
8. Section #8.  If an audience member voices a complaint about your activity program, what are the three steps in answering?
9. Section #9. What is one system you might use to help your volunteers work independently of you?
10. Section #10. What three things should the opening of your speech accomplish?
11. Section #11. How might you demonstrate to your listeners that you think their group is important?
12. Section #12. What is the 5-W Formula for crafting a brief, detailed story for your Volunteer Recruitment Talk?
13. Section #13.  What are three techniques that can increase your connective impact with your audience?
14. Section #14.  What is it important to remember when crafting a story to use for your Volunteer Recruitment Talk?
15. Section #15.  What are the four rules of appealing to your listeners to volunteer at your facility?
16. Section #16.  What are two strategies you might use if you make a "flub" during your talk?
17. Section #17.  What are five suggestions for easing nervousness during the beginning of your talk?
18. Section #18.  What is a good way to plan out your rehearsal schedule?

Answers

A.  Group Activities are something to which your audience can easily relate.  They probably stereotypically associate Group Activities like Bingo with Long Term Care
Activities or Recreation.
B. Your opening should: 1. Establish you as a relaxed, likable person who sounds knowledgeable and competent;
2. Intrigue or amuse the audience; 3. Present a summary of your message.
C. Select only the details that will serve to emphasize your point and the reason for your talk (i.e. recruiting
volunteers).
D. You can ease nervousness by: 1. Make your opening
lines clear and crisp, 2. Speak a bit louder than usual, 3. Use gestures to burn off nervous energy, 4. Make strategic eye contact, 5. Breathe.
E. Use a brief, neutral statement, or a lighthearted line to correct yourself simply and calmly.
F. Tell your listeners something about their group that they didn't think you would know.  For example, the day before speaking in front of a church group, call the church
secretary and find out how large the church membership is.
G. The three steps in answering a complaint are: 1.
Empathize or validate, 2. Shift it back to them, 3. Seize the Opportunity.
H. Set up a pocket chart in the Activity Room with each volunteer's name on a pocket.  During training, orient the
volunteers to check the pocket chart after signing in.  Leave notes in each volunteer's pocket regarding what to do.
I. The 5-W Formula answers the questions: What happened? When did it happen?  Where did it happen?  Who was involved?  Why did it happen?
J. Start planning your rehearsal schedule by working backwards from the date of the presentation.
K. The four rules are: 1. Make your appeal to volunteer brief and specific, 2. State the benefits of your listener may expect to receive, 3. Make signing-up easy to do, 4. Use handouts.
L.  Three techniques to increase your connective impact are: 1. Use your listeners names, 2. Use the word "you, 3. Ask for a show of hands