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Table of Contents
4 CE

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Track #1
Two Magic C's to Get Your Administrator's Support - Question 1
Track #2
Developing Clout with Nursing - Question 2
Track #3
Conquering Your Conflict Avoidance - Question 3
Track #4
Priorities & Strategies for Your Wish List - Question 4


Instructor's Guide for Training
Part I: Inservice Training Instructor's Guide
Part II:
Manual of Articles

Section 5
Assessment of Culture Change Non-Compliance - Question 5
Section 6

Gaining Support for Transporting - Question 6
Section 7

Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game - Question 7
Section 8

Developing a Script for Your Reply to "Busy and Short" - Question 8
Section 9

Creating a "Broken Record" Script to the "Busy and Short" Reply - Question 9
Section 10

The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions - Question 10
Section 11

Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying - Question 11
Section 12

Effective Strategies for Replying to Blaming and Verbal Abuse - Question 12
Section 13

Effective Strategies for Replying to Joking and "I intended to..." - Question 13
Section 14

Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language - Question 14
Section 15

Effective Strategies for Replying to Apologizing and Debating - Question 15
Section 16

How to Handle Your Unidentified Feelings & Anger - Question 16
Section 17
Effective Script Delivery: Friendly, Professional, and Positive - Question 17
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary