Healthcare Training Institute - Quality Education since 1979

Table of Contents
10 CE's for $85!
CE Book

After completing and scoring the CE Book a Certificate granting 10 continuing education credits for this Course is issued to you on-line or sent to you via US Mail. The CE Book gives you FREE scoring and anonymous unlimited test-trials.

Should you wish to take this course on the web for NCCAP or NCTRC credit, click the "Order Form" button to the left to make payment. You will receive a registration number. Send your name as it appears on the order form, along with your registration number, birthdate, and last 4 digits of your social security number to: webcc@homestudycredit.com. The clerk will in turn send you the URL of the page which contains the links activated to connect you with the content for each of the sections below. At present, our scoring system is being upgraded. Until this upgrade is complete, mail a hard copy of your CE Booklet to: Healthcare Training Institute, 9801 Fall Creek Road #338, Indianapolis IN 46256. By the end of September, 2008, the automatic scoring feature should be installed.

CD Tracks
Track #1
Two Magic C's to Get Your Administrator's Support - Question 1
Track #2
Developing Clout with Nursing - Question 2
Track #3
Conquering Your Conflict Avoidance - Question 3
Track #4
Priorities & Strategies for Your Wish List - Question 4
Track #5
How to Get 'Em to Follow Through! - Question 5
Track #6
Five Ways to Gain Respect - Question 6
Track #7
Getting PT, OT, and Speech Schedule Coordination - Question 7
Track #8
Grumbling, Complaining, & Over-Apologizing - Question 8
Track #9
6 Proven Steps to Getting Cooperation - Question 9
Track #10
Levels of Emphasis - Question 10
Track #11
Obstacles to Gaining Staff Support - Question 11
Track #12
Overcoming Uncertainty - Question 12
Track #13
Commit to Change - Question 13
Track #14
6 Steps to Success - Question 14
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Instructor's Guide for CD Training
Part I: Inservice Training Instructor's Guide for CD
Part II: Manual of Articles
Section 1
Assessment of Culture Change Non-Compliance - Question 15
Section 2
Gaining Support for Transporting - Question 16
Section 3
Defeating Your Worst Enemies for Gaining Support - Playing the Blame Game - Question 17
Section 4
Developing a Script for Your Reply to "Busy and Short" - Question 18
Section 5
Creating a "Broken Record" Script to the "Busy and Short" Reply - Question 19
Section 6
The Basics Regarding Dealing Effectively with Distractors, Detours, and Diversions - Question 20
Section 7
Strategies for Replying to "Not Now", Irrelevant Chatter, Silence, and Denying - Question 21
Section 8
Effective Strategies for Replying to Blaming and Verbal Abuse - Question 22
Section 9
Effective Strategies for Replying to Joking and "I intended to..." - Question 23
Section 10
Effective Strategies for Replying to Poor Me, Physical Symptoms and Negative Body Language - Question 24
Section 11
Effective Strategies for Replying to Apologizing and Debating - Question 25
Section 12
How to Handle Your Unidentified Feelings & Anger - Question 26
Section 13
Effective Script Delivery: Friendly, Professional, and Positive - Question 27
Selected Readings, Bibliography/Authors/Instructors
Concluding Commentary